HDF Software Priority Support

Does your organization rely on The HDF Group’s popular open-source software products, such as the HDF5 library or HDF5-HSDS? In that case, an annual Priority Support Agreement guarantees you will receive timely support and expert assistance. 

Because everyone’s priorities and budget are different, we offer two tiers of priority support. Select what’s right for you!

Priority Support Overview

HDF Software Priority Support
Tier 1
Tier 2
Response Time Three (3) business days < 4 hours
Help Desk Access Via email Via email and phone
Dedicated Technical Support Account Manager
Direct access to technical staff
Rapid issue resolution (commercially reasonable
efforts to provide a fix or workaround)
Within fifteen (15) business days
after receipt of request
Within five (5) business days
after receipt of request
Fixes for reported issues provided in a snapshot
Fixes for reported issues provided in a maintenance release Future maintenance release Next scheduled maintenance release*

*If fixes are not available in time for the maintenance release, it will be available in the patch release.
“Days” are Business Days Monday to Friday with the exception of federal holidays. “Hours” are Business Hours 8:00 am to 5:00 pm central time.

Additional terms and conditions apply.

For more information, please contact us.

The HDF Group is committed to always keeping HDF software free and open source.