Support

You and your organization depend on HDF® technology for success. The HDF Group created HDF and has set up users for success for over 25 years. We can help you make sound choices, mitigate risks, quickly resolve technical issues and connect you with community members that are doing related work starting on day one. We can provide effective support and expertise, particularly at critical junctures during your project.

If HDF technologies are strategic to your organization, you can have a seat at the table helping to set future directions of HDF.

The HDF Group offers multiple levels of support services so you can select the one that’s right for your organization. For pricing information and further details, please contact us at sales@hdfgroup.org.

Our Support Packages

 Community  Basic  Pro Premier
Training Videos
Email Support: initial response SLA
No SLA < 2 days < 1 day < 4 hours
Phone Support: initial response SLA
< 1 day < 4 hours
Rapid Issue Response: best efforts to identify a fix or workaround for your confirmed bugs within 5 days
C, C++, Fortran, Java
.NET: C#, Visual Basic
Python: h5py, PyTables, pandas
R: rhdf5
Dedicated Account Manager
Participate in discussions on roadmap, architecture, and standards through Technology Working Groups
Steer the future of HDF with a seat on Roadmap Committee

 

  • “Days” are Business Days, which are Monday through Friday with the exception of federal holidays. “Hours” are Business Hours, which are 8:00 am to 5:00 pm CST.
  • Rapid Issue Response: Issues must be confirmed and replicated by The HDF Group before being considered for fix or workaround.
  • Dedicated Account Manager is a named individual from The HDF Group, subject to change at The HDF Group’s discretion but with prior notification.
  • Participation on the Roadmap Committee requires a named individual from the Client, subject to change at the Client’s discretion but with prior notification.