HDF5® Enterprise Support (ES) is an annual subscription-based product that gives you priority access to The HDF Group’s professional services including training, prioritized support, bug fixes, and performance optimization for your applications. ES improves success in maintaining HDF5 infrastructure and reduces security risks when using HDF5.
For Organizations and Vendors who rely on HDF5 to support mission-critical infrastructure, ES provides rapid issue response, phone and support portal access, and assistance directly from our engineers and developers.
ES comes in three versions, so you can select the option that is right for your program/division, organization, or business.
Enterprise Support Overview
HDF5 Enterprise Support (ES)
|Who’s it for?||Program/Division
e.g. Federal agencies, companies, labs, universities
(e.g. software developers, system integrators)
(Contact us for quote)
|Regular Maintenance Releases of Open Source HDF5 Core
(2x per year minimum)
|Backporting of bug fixes, security patches for unsupported major releases for up to 1 year||–||Yes||–|
|Extended Set of Binaries||Yes||Yes||Yes|
|Custom Binaries and Build Assistance||–||Yes||Yes|
|Prebuilt Compression Plugins on custom platforms||Yes||Yes||Yes|
|Engineering Services and Training – 50 Hours||–||Yes||–|
|Rapid Issue Response||–||Yes||Yes|