Enterprise Support

HDF5® Enterprise Support (ES) is an annual subscription-based product that gives you access to HDF5 source and binaries between maintenance releases, proprietary HDF5 add-on modules, and access to HDF’s professional services. ES offers the latest innovations outside the core library, improves success in maintaining HDF5 infrastructure, and reduces security risks when using HDF5.

For Organizations and Vendors who rely on HDF5 to support mission-critical infrastructure, ES provides rapid issue response, phone and support portal access, and assistance directly from our engineers and developers.

ES comes in three versions, so you can select the option that is right for your program/division, organization, or business.

Enterprise Support Overview

No Support
HDF5 Enterprise Support (ES)
Who’s it for? Community Program/Division
(limited users)
Organization
(unlimited users)
e.g. Federal agencies, companies, labs, universities
Vendor
(e.g. software developers, system integrators)
Free Annual Subscription
(Contact us for quote)
Software
Regular Maintenance Releases of Open Source HDF5 Core
(2x per year minimum)
Yes Yes Yes Yes
Backporting of bug fixes, security patches for unsupported major releases for up to 1 year Yes Yes
Premium Add-Ons Yes Yes Yes
Extended Set of Binaries Yes Yes Yes
Custom Binaries and Build Assistance
(Mac, Linux, Windows, conventional, and HPC)
Yes Yes
Prebuilt Compression Plugins Yes Yes Yes
Access to HDF5 source and binaries between maintenance releases Yes Yes Yes
OEM/Reseller Option for Add-Ons Yes
Services
Priority Support Yes Yes
Engineering Services and Training – 50 Hours Yes
Rapid Issue Response Yes Yes
HDF Forum Yes Yes Yes Yes
What's included with Enterprise Support?
Included with Enterprise Support Subscription
Subscription Exclusives
Program/Division
Organization
Vendor
Issue Response System Operator, IT, and Admin User
Library End User: scientists, programmers and engineers
Direct Developer Support
Priority Help Desk: Phone and Portal < 4 hours
Rapid Issue Response *Fix or workaround < 5 days
Expertise and Training Hours **50 hours direct engineering support for mission critical issue resolution and/or hands on training
SOFTWARE: Binaries and Builds Binaries for Windows, Mac, and Linux Mac OS X​,
Windows 7 32-bit VS 14, 64-bit VS12, 64-bit VS14​
Windows 10 64-bit VS14, 64-bit VS15​
CentOS 7 64-bit
Custom Binary and Build Assistance
Backporting of bug fixes security patches Backporting for unsupported major releases of up to 1 year
Access HDF5 source and binaries between releases Access HDF5 source and binaries prior to the regularly scheduled maintenance release
SOFTWARE: Premium Add-Ons Storage System Connectors Cloud (AWS S3), Hadoop (HDFS)
Advanced Compression Filters Pre-built and tuned compression filters
Analytical and Machine Learning Connectors Apache Spark™
Usage Tracking Integration to client’s monitoring tool

* “Days” are Business Days Monday to Friday with the exception of federal holidays. “Hours” are Business Hours 8:00 am to 5:00 pm CST. ** Additional fees for nonlocal travel for support or training may apply. Travel times are not counted towards support hours.

Learn about the Add-ons
Area
ESE Add-ons
Benefits
Storage System Connectors Cloud (S3) Compatibility: existing apps that use HDF library can directly access files stored on Amazon S3 (or compatible) object storage
Performance: intelligent, selective download and caching of data from S3 (vs. downloading entire file)
Hadoop (HDFS) Compatibility: existing apps that use HDF library can directly access files stored on Hadoop Distributed File System (HDFS)
Performance: intelligent, selective access to HDF5 data stored in HDFS (vs. reconstructing the entire file)
Analytical Connectors Apache Spark™ Compatibility: existing apps that use HDF library can directly access files stored on Hadoop Distributed File System (HDFS)
Performance: intelligent, selective access to HDF5 data stored in HDFS (vs. reconstructing the entire file)
Certified Binaries MAC, Linux, and Windows Assurance and Convenience for both developers and system administrators
Advanced Pre-built compression filters Convenience for both developers and system administrators
Available exclusively to Enterprise Support subscribers at additional cost
Additional cost, Enterprise Support Subscription required
Add-On Services
Program/Division
Organization
Vendor
Expert Services
Consulting and training
Application Development
Add-on module development: VOL, VFD, etc.
Application review and consulting
Filesystem performance tuning
Instructor-led training