The HDF Group Helpdesk
Available to the entire HDF user community, the HDF Group Helpdesk is designed to provide a ready means of communication with users regarding HDF issues.
The helpdesk provides guidance in learning about and using the HDF software, and it also provides a mechanism for communicating issues with the developers. However, be aware that the helpdesk is not a consulting service. For example, the helpdesk will not debug or optimize user code, does not help with organizing data, and does not provide support for third party software. Issues may not always be resolved through the helpdesk, but they will be considered, users will receive a reply, and HDF issues will be brought to the developers' attention.
Also note that the HDF Group Helpdesk does not provide free telephone support.
If you are interested in additional consulting services, please see the Services page.
There are two mailing lists described below that users may wish to subscribe to:
news [ subscribe ]
This mailing list is a moderated list used to disseminate news and information regarding HDF.
Periodically, HDF newsletters from the helpdesk are sent to the news mailing list, announcing new releases or issues important to the HDF user community.
hdf-forum [ subscribe ] [ view archive ]
This mailing list is available for users to discuss HDF issues among each other. Users must join to post messages, but can view prior posting archives without subscribing. Please note that there is also the HDF Group Helpdesk that can handle installation and new user questions, and process bug reports. See the Contact Information page for more details.
Please view the Community Support page for more information and other archives that users can access.
- - Last modified:June 12th 2013