The HDF Group Helpdesk
- The HDF Group Helpdesk is available to the entire HDF user community,
as a first level of support.
Priority users who send requests to the Helpdesk should identify themselves to ensure preferred support. NCSA users, in particular, should specify
NCSAin the subject, and in the first paragraph of the text, should mention the NCSA account and NCSA system on which the issue is being reported.Examples of issues handled by the helpdesk:
- How to use the software
- Problems compiling and executing an application
- Accessing information from the HDF web pages
- Adding user's application information to the tools web page
- Building the software
- Documentation concerns
- Downloading software
- Java HDF questions
- Really ANY problems/concerns regarding HDF, HDF5, the Java Products, and anything else related to HDF.
For detailed information about the Helpdesk (including response time, hours) see: [ HDF User Support ]
Mailing Lists
There are two mailing lists described below that users may wish to join. To join one or both of these lists, click HERE.
news
This mailing list is a moderated list used to disseminate news and information regarding HDF.
Periodically, HDF newsletters from the helpdesk are sent to the
news mailing list, announcing new releases or issues
important to the HDF user community.
hdf-forum
This mailing list is available for users to discuss HDF issues among each other.
To see the collection of prior postings to the hdf-forum mailing list, go to the hdf-forum archives.
- - Last modified:February 03rd 2010
